For all return related questions, please refer to our Return Policy.
How to use discount code?
When applying discount code of any kind make sure to use correct spelling and characters. Our checkout process will ask you to apply code. If you do not see this during check out please email us at Support@culturedconnections.com before payment.
Which payment method do you accept?
Why are my items not the same size/color as advertised?
As each item is hand-crafted, there may be slight variations from the pictures and piece to piece (color, size, and motif may vary slightly), adding to its uniqueness.
How often are items restocked?
We source ethically made products from artisans in communities around the world. Restock times will vary depending on availability of raw materials as all products are made in batches.
I received a damage item. What do I do?
If any item arrives in less than perfect condition, please notify us by email Support@culturedconnections.com
We will do our best to assist you.